Terms of service

Terms of Service

Last Updated: July 13, 2026

Welcome to Zentiq Collective. These Terms of Service ("Terms") govern your access to and use of the Zentiq Collective website, products, and services. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.

1. Account Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information while creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate any account that provides false information or violates these Terms.

2. Pricing and Payment

All prices displayed on this website are in Indian Rupees (INR).

Prices and product availability may change without prior notice.

Payment must be completed before an order is processed and shipped.

We accept secure payments through trusted payment gateways available during checkout, including UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other supported payment methods.

If a pricing error occurs due to technical issues, we reserve the right to cancel the affected order and issue a full refund.

3. Product Descriptions

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Product colors may vary slightly due to screen settings.
  • Packaging may differ from the images shown.
  • Minor manufacturing variations do not constitute defects.

We do not guarantee that all information on the website will always be completely accurate or error-free.

4. Order Acceptance

Placing an order does not guarantee its acceptance.

Zentiq Collective reserves the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Payment verification issues
  • Suspected fraudulent activity
  • Violation of these Terms

If payment has already been received for a cancelled order, the full amount will be refunded using the original payment method.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days after successful payment confirmation.

Estimated delivery times vary depending on your location and courier partner and are typically between 5–10 business days within India.

Delivery timelines are estimates only and may be affected by:

  • Public holidays
  • Weather conditions
  • Courier delays
  • Remote delivery locations
  • Unforeseen logistical issues

Once an order has been shipped, customers will receive shipment tracking details where available.

Ownership and risk of loss pass to the customer upon successful delivery.

6. Returns and Refunds

Please refer to our Refund Policy for complete details.

Eligible returns must be requested within the period specified in our Refund Policy.

Returned products must:

  • Be unused
  • Be in original packaging
  • Include all accessories
  • Not show signs of misuse or damage caused after delivery

Refunds are processed only after inspection and approval of the returned product.

Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by us.

7. Prohibited Uses

You agree not to:

  • Violate any applicable laws or regulations.
  • Engage in fraudulent activities.
  • Upload malicious software or harmful code.
  • Attempt unauthorized access to our systems.
  • Copy or reproduce website content without permission.
  • Use bots, scrapers, or automated systems to access our website.
  • Misrepresent your identity.
  • Infringe intellectual property rights.

Violation of these Terms may result in immediate suspension of access and legal action where applicable.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Icons
  • Text
  • Branding

is the intellectual property of Zentiq Collective and is protected under applicable copyright, trademark, and intellectual property laws.

No material may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Zentiq Collective shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or any products purchased from it.

Our total liability shall never exceed the amount paid by the customer for the relevant order.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

10. Third-Party Services

Our website may use or link to third-party services including:

  • Shopify
  • Payment gateways
  • Courier partners
  • Analytics services

We are not responsible for the content, availability, or privacy practices of these third-party services.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using this website, you consent to our Privacy Policy.

12. Changes to These Terms

Zentiq Collective reserves the right to modify these Terms of Service at any time.

Updated Terms will be published on this page with a revised "Last Updated" date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, Delhi, India.

14. Contact Information

If you have any questions regarding these Terms of Service, you may contact us:

Zentiq Collective
Business Address: New Delhi, Delhi, India