Handmade Velvet Suzani Jacket Women’s Winter Coat Traditional Embroidered Bohemian Outerwear Short Coat For Women Gifts

Orders are processed within 24 hours.

Delivery usually takes 3–7 business days depending on location.

Tracking details are shared after dispatch.

At Zentiq Collective, we strive to deliver quality products. If you receive a damaged, defective, or incorrect item, we're here to help.

Returns

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  Return requests must be submitted within 7 days of delivery.
  
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  The item must be unused, in its original packaging, and with all accessories included.
  

Non-Returnable Items

Returns will not be accepted for:

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  Products damaged due to misuse or improper handling.
  
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  Items showing signs of use, wear, or alteration.
  
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  Products returned without original packaging or accessories.
  
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  Requests made after the return window has expired.
  
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  Change-of-mind or preference-based returns.
  

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with:

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  Your order number
  
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  Clear photos of the product
  
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  A complete unboxing video showing the package being opened
  

Claims submitted without an unboxing video may not be eligible for a refund or replacement.

Refunds

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  Once your return is approved and inspected, refunds will be processed to your original payment method within 5–7 business days.
  
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  Shipping charges (if any) are non-refundable unless the error was on our part.